CUSTOMER SERVICE REPRESENTATIVE - 2 POST
Employer: TANZANIA ELECTRIC SUPPLY COMPANY LIMITED (TANESCO)
Date Published: 2019-07-31
Application Deadline: 2019-08-13
DUTIES AND RESPONSIBILITIES:
i.Handle customer inquiries/ complaints and ensure customers receive efficient and satisfactory services in the Region;
ii.Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;
iii.Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM);
iv.Proper recording of time used to restore/repair/respond to customer complains/breakdowns;
v.Answering customers queries and give clear clarification to customers; and
vi.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
QUALIFICATION AND EXPERIENCE:
•Certificate in Marketing or Customer Services from registered and recognized Institution/University;
•Form IV and/or both IV/VI Secondary School Academic Certificates;
•Computer knowledge is compulsory.
•One year working experience in a related field.
REMUNERATION: Salary Scale TANESCO SARALY SCALE
CLOSED 6 day(s) Ago.