CUSTOMER SERVICE REPRESENTATIVE - 2 POST

Employer: TANZANIA ELECTRIC SUPPLY COMPANY LIMITED (TANESCO)
Date Published: 2019-07-31
Application Deadline: 2019-08-13

JOB SUMMARY:

N/A

DUTIES AND RESPONSIBILITIES:

i.Handle customer inquiries/ complaints and ensure customers receive efficient and satisfactory services in the Region;

ii.Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;

iii.Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM);

iv.Proper recording of time used to restore/repair/respond to customer complains/breakdowns;

v.Answering customers queries and give clear clarification to customers; and

vi.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.


QUALIFICATION AND EXPERIENCE:

•Certificate in Marketing or Customer Services from registered and recognized Institution/University;

•Form IV and/or both IV/VI Secondary School Academic Certificates;

•Computer knowledge is compulsory.

•One year working experience in a related field.

REMUNERATION: Salary Scale TANESCO SARALY SCALE

CLOSED 6 day(s) Ago.