CUSTOMER SERVICE/ CARE REPRESENTATIVE - 62 POST

Employer: TANZANIA ELECTRIC SUPPLY COMPANY LIMITED (TANESCO)
Date Published: 2018-11-27
Application Deadline: 2019-12-11

JOB SUMMARY:

JOB PURPOSE: To respond to customer inquiries/complaints and ensure customers receive efficient and satisfactory services in the Region and District levels.

DUTIES AND RESPONSIBILITIES:

i.Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;

ii.Handle Customer queries and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;

iii.Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM); and

iv.Proper recording of time used to restore/repair/respond to customer complains/breakdowns.


QUALIFICATION AND EXPERIENCE:

•Diploma either in Marketing, Public Relations or Business Administration (majoring in Marketing or Public Relations) from registered and recognized Institution;

•Computer knowledge is compulsory; and

•Relevant working experience of one (1) year in a reputable organization.

 

REMUNERATION: Salary Scale TANESCO SARALY SCALE

Login to Apply